Privacy Policy

Last Updated: 24 July 2026

At HOSHI LAB, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is reasonably necessary to operate our business and provide our products and services.

This information may include:

Full name
Email address
Phone number
Shipping and billing addresses
Order and purchase history
Payment information (processed securely through our payment providers)
Customer support enquiries and correspondence
Information you provide when subscribing to our newsletter
Technical information such as IP address, browser type, device information, and website usage data

2. How We Collect Your Information

We collect information when you:

Place an order through our website
Create an account
Subscribe to our newsletter
Contact us by email or through our contact form
Participate in promotions or surveys
Browse our website through cookies and similar technologies

Some information is collected automatically through analytics and advertising technologies.

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments securely
Provide customer support
Respond to enquiries
Improve our products, services, and website
Prevent fraudulent or unauthorized transactions
Send order confirmations and shipping updates
Send marketing communications where you have chosen to receive them
Comply with legal obligations

We only collect and use personal information where reasonably necessary for these purposes.

4. Shopify & Payment Processing

Our online store is powered by Shopify Inc.

Shopify provides the e-commerce platform that enables us to sell our products and services securely.

Payment transactions are processed through Shopify Payments or our trusted third-party payment providers, including services such as PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, or Klarna where available.

HOSHI LAB does not collect or store your full credit card information.

For more information about how Shopify handles personal information, please visit:

https://www.shopify.com/legal/privacy

5. Marketing Communications

If you choose to subscribe to our newsletter, we may occasionally send you updates about new collections, product launches, promotions, and other brand news.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We do not send marketing communications without your consent where required by law.

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

These technologies may collect information such as:

Browser type
Device information
IP address
Pages visited
Time spent on our website
Shopping cart activity
Referral sources

We may use cookies for:

Website functionality
Performance and analytics
Security
Advertising and remarketing

We may also use trusted third-party services, including:

Google Analytics
Google Ads
Meta (Facebook & Instagram)
Shopify Analytics

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

7. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only where necessary with trusted service providers, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Email marketing platforms
Analytics providers
Professional advisers where required

These providers only receive the information necessary to perform their services.

We may also disclose information where required by law.

8. International Transfers

As an online business serving customers worldwide, your personal information may be transferred to, stored, or processed in Australia or other countries where our trusted service providers operate.

By using our website, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy.

9. Data Security

We take reasonable steps to protect your personal information against misuse, interference, loss, unauthorized access, modification, or disclosure.

Our website uses secure encryption and industry-standard security measures to protect your information during transmission.

While no method of electronic transmission or storage is completely secure, we strive to use commercially acceptable safeguards to protect your information.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Comply with legal, tax, and accounting obligations
Resolve disputes
Enforce our agreements

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Your Rights

Subject to applicable laws, you may request to:

Access your personal information
Correct inaccurate information
Update your personal information
Request deletion of your personal information where legally permitted
Withdraw consent to marketing communications

To exercise these rights, please contact us using the details below.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.